A full day workshop was held on the topic of ‘Achieving Excellence in Store Operations through Emotional Intelligence’ for the Retail sector executives. The retail was specifically selected as the scope and challenges of managing a retail store are wide and large. The store managers have to constantly face pressure from the management, colleagues as well as customers. This one day program focussed on enhancing emotional intelligence and increasing personal success in all areas of life.
The program was divided into three sessions;
- Decoding and deciphering Emotions
- The power of Emotional Intelligence in handling Conflicts
- Mindfulness: the art of Stillness and Stability
These sessions were mix of individual and group exercises, concept sessions, and personal explorations. A variety of pedagogical tools including assessment instrument, games, role plays, interactive lectures and learning by doing, were used to help participants gain insights about managerial and personal effectiveness.
The topics discussed were highly relevant and participants, who were from across different retail verticals could relate them with their daily lives. All those present enjoyed the workshop immensely and carried key takeaways which they are likely to apply at their respective work areas