Ms. Priyanka Gandhi

Asst. Professor- Information Technology

Specialisation: IT and HR

Ms. Priyanka Gandhi, is Assistant Professor at Jagan Institute of Management studies. Ms. Gandhi is UGC Net Qualified in Management. She has done MBA with specialization in Information Technology and Human Resource from IMT Ghaziabad. Currently perusing PhD. from JaganNath University Jaipur, under Faculty of Management. Her area of specialization includes Customer Relationship Management, Information System Management, Knowledge Management etc.She has published various research papers in the national and international journals of repute listed in UGC Care List and Scopus A Self directed, action- oriented professional with over 12 years of experience in teaching and research



  • Industrial Engineering and Operation Management, International Association of Engineers.
  • Diploma in Digital Marketing from Shaw Academy through MOOC
  • CRM Implementation and its effect in Hospitals..
  • Working on CRM Implementation in Delhi/ NCR Hospitals
  • Customer Relationship Management, Management Information System, E-Commerce, System Analysis, Information System Management etc.

Research & Publication

  • Ms. Priyanka Gandhi, (September, 2019.) "Application of Web Data Mining Techniques in CRM for Its Support to Health Industry" in Proceedings of International Conference on Advancements in Computing & Management (ICACM) 2019. "[] [Available at SSRN: https://ssrn.com/abstract=34466]
  • Ms. Priyanka Gandhi, Ms. Silky Madan (May 2020) "New Education Policy: Paving the Path for Excellence in Higher Education " in Alochana Chakra Journal "[AC Journal, Volume IX, Issue V] [ISSN No:2231-3990]
  • Ms. Priyanka Gandhi, Ms. Silky Madan, Dr. Praveen Arora (March 2021) "Virtual Workplace: A new normal for the organisations" in Elementary Education Online"[Vol 20 (Issue 5): pp.3309-3314] [ISSN: 1305-3515 doi: 10.17051/ilkonline.2021.05.36]
  • Ms. Priyanka Gandhi, Ms. Silky Madan (2021) "Book Chapter: Impact of COVID-19 on Business Management: Retail, E-commerce and Business Transactions" in Book Name: PERSPECTIVES ON BUSINESS MANAGEMENT."[Volume 1] [ISBN:978-81-950384-8-0]
  • Ms. Priyanka Gandhi, Ms. Silky Madan, Mr. Nikhil Mahajan (2021) "Future of Remote Employee Engagement after Covid-19 Disruption" in Solid State Technology"[Vol. 64, Issue 1, page no 22048-22055.] [0038-111X]
  • Ms. Priyanka Gandhi, Ms. Silky Madan (2020) "Reinventing HR Practices through HR Analytics" in Shodh Sanchar Bulletin "[Volume 10 Issue 38 April to June 2020 ] [2229-3620]
  • Ms. Priyanka Gandhi, (2017) "The need of Digitalization in Heath care Industry and its impact. ISSN 2455-0620." in International Journal for Innovative Research in Multidisciplinary field, vol 3, Issue 6, June 2017"[] []
  • Ms. Priyanka Gandhi, (2017) "Study to analyse the variables that affect the CRM Implementation in the hospitals. ISSN 0973-6710" in Advances in Computational Sciences and Technology, volume 10, number 5 (2017), pp 933-944."[] []
  • Ms. Priyanka Gandhi, (2015) "Understanding CRM as a major data analysis mode to improve customer experience: CRM and its alignment with technology" in April-June 2015 Issue of “ Advances in Economics "[] []
  • Ms. Priyanka Gandhi, (2012) "Agile Methodologies" in International Journal of Computer Science and its April Issue 2012"[] []
  • Ms. Priyanka Gandhi, (2012) "Latest trend of Learning: EBM Learning Model" in 7th International conference of Management and Beh"[] []
  • Ms. Priyanka Gandhi, (2011) "Trends in ICT- Software development and deployment using Agile methodologies"" in 2nd National Conference on Innovation & Entreprene"[] []
  • Ms. Priyanka Gandhi, (11/2018) "Impact of CRM on Hospitals: A study Conducted to gain view of the Practitioners working in various private and govt. hospitals in Delhi" in International Journal of Research and Analytical Reviews"[] [2349-5138]
  • Ms. Priyanka Gandhi, (09/2018) "Review of Literature to analyze the effectiveness of CRM for health Industry" in International Journal For Research In Engineering Application & Management"[] [DOI: 10.18231/2454-9150.2018.0716]
  • Ms. Priyanka Gandhi, (02, May 2019) "An Insight to Sustainability in Indian Perspective" in International Journal for research in Engineering Application and Management"[] [ISSN 2454-9150. DOI 10.3529/2454-9150.2019.0014]

Management Development Programme

  • one week Faculty Development Program on Information System Frontiers (ISF-2017) in Cloud Computing, and IT Technologies by Department of CSE of Jaypee Institute of Information Technology, Noida - 5 Days,5th June 2017  to 10th June 2017
  • Faculty Development Program on Business Simulations in Business Simulations and Management Games by Birla Institute of Management Technology, Greater Noida - 2 Days,6th May 2017  to 7th May 2017
  • Partial Least Squares Modelling in Structural Equation Modelling using PSP-SEM by Mr. Nikunj Jain, IMI Delhi - 2 Days,8th Dec 2017  to 9th Dec 2017
  • Faculty Development Programme on Multivariate Data Analysis in Regression, Factor Analysis, ANNOVA by FORE School of Management - 2 days,12th May 2016  to 13th May 2016.
  • Various aspects of E-Busines in E-Business, Cyber crime and Cyber security and E-filling by Zakir Husain Delhi College, University of Delhi - 1 Week ,12th July 2016  to 18th July 2016
  • Innovation, Business Models and Entrepreneurship course in Entrepreneurship by NPTEL, IIT Roorkee - 8 Weeks  
  • Innovation Management through the study of Intellectual Property Rights in Intellectual Property Rights, Practical implications of Patent filling. by Ms. Priyanka Gandhi and Ms. Geeta Sharma - 1 day  
  • Global Marketing Management in 8 week course on Global Marketing Management. by NPTEL Online Certification, AICTE Approved 1 week Faculty Development Programme - Feb-April 2019  
  • Exploring Consumer' s Mind - The Marketing Dimension in Psychology and Marketing- The Siamese Twins, Leveraging The Consumer Psychology- The Marketers' Way etc. by Dr. Bhavneet Kaur and Dr. Amisha Gupta - 01 day ( 2nd November 2019)  
  • Managing Online Classes and Co-Creating MOOCs:2.0 in Tools and Software's for Blended Learning by Ramanujan College, University of Delhi - Two Week,18/05/2020  to 03/06/202
  • One week Faculty Development Programme on “ Computing Technologies- A Panoramic view” in Computing Technologies.. by JIMS, Rohini - 27th Nov 2017- 04 th Dec 2017  
  • Advanced concepts for Developing MOOCs in Tools to create MOOCs by Ramanujan College, University of Delhi - Two Week,02/07/2020  to 17/07/2020
  • Advanced Concepts for Developing MOOCS in MOOOCs Course by Online FDP - 2 Weeks,02/07/2020  to 17/02/2020
  • Knowledge Management in Complete course on knowledge Management by NPTEL Online Certification, , AICTE Approved 1 Week Faculty Development Programme - 8 Week course. July-September, 2019.  
  • Blended Learning and Flipped Classrooms in Managing Flipped Classrooms by Online FDP - One week,14/09/2020  to 18/09/2020
  • Partial Least Squares Structural Equation Modelling in Structural Equation Modelling by IMI Campus, New Delhi - December 8-9, 2017  
  • NPTEL , Online Certification in Marketing Research Analysis by IIT Roorkee - 8 Weeks  
  • NPTEL Online Certification in Research Writing by IIT Kharagpur - 4 Weeks  
  • Short term training program ( STTP) on “ Professors’ Pedagogical Practice" in Research by Dr. D.Y Patil B-School, Pune in collaboration with Politeknik Negeri Tanah Laut, Indonesia and Association of Indian Management Schools - 5 Days,2021-06-08  to 2021-06-13
  • Quality Research Paper Writing and Publishing in High Impact Journal in Quality research paper writing by JaganNath Institute of Management Science - 2 Days, 11th and 12th July , 2019  


  • Ms. Priyanka Gandhi, presented in International Conference on Business Intelligence “An Alignment of IT and Management Organized By IMT Faridabad[9th April 2011 ]
  • Ms. Priyanka Gandhi, presented in 4th National Conference on “Emerging Trends in Computer Science & Information Technology Organized By Al-Falah School of Engineering & Technology [21st April 2011 ]
  • Ms. Priyanka Gandhi, presented in Paper titled " Digital Marketing: Its Framework and Team Structure" presented at 6th International HR Conference Organized By K.J Somaiya Institute of Management Studies & Reserach[1st Feb 2019 to 2nd Feb 2019]
  • Ms. Priyanka Gandhi, presented in International Conference on Advancements in Computing & Management (ICACM-2019) Organized By JaganNath University, Jaipur[2019-04-13 to 2019-04-14]
  • Ms. Priyanka Gandhi, Mr. Paras Jain presented A Study to assess the remote working in the organizations as a new normal in HR in the new normal Organized By Birla School of Management, Birla Global University (BGU), Bhubaneswar[12/5/2020 to 12/5/2020]
  • Ms. Priyanka Gandhi, presented Employee Engagement: Secret to Success in Embracing Change & Transformation- Breakthrough Innovation and Creativity Organized By by Dr. D.Y Patil B-School , India in collaboration with Dr. Soetomo University Indonesia and Association of Indian Management Schools, India [2021-03-23 to 2021-03-25]
  • Ms. Priyanka Gandhi, presented Impact of COVID-19 on Students Education in Managing in the Digital Age Organized By Guru Gobind Singh Indraprastha Univeristy, University School of Management Studies[2021-03-26 to 2021-03-26]


  • Professional Excellence through Values, Meditation and Self-Management. by Centre for Value Based Education, Delhi Technological University Delhi - 2019-07-26 2019-07-26
  • Changing Business Environment in India: Challenges and Opportunities by Shyama Prasad Mukherji College For Women - 28/02/2020 29/02/2020
  • How to Draft Effective Scientific Publications, Patents and Patent Filing by Department of Electrical and Electronics Engineering, Research and Development Cell, In Association with IEI and ISTE Chapter - 02/07/2020 04/07/2020
  • National Student Seminar NEP 2020- A New Paradigm to Empower India by Shyam Lal College University of Delhi - 16/02/2021
  • Best Practices in Higher Education Institutions- Importance in NAAC Accreditation by Internal Quality Assurance Cell , Jagannath International Management School , Vasant Kunj. Certificate ID: 5F3YIQ-CE000295 - 5/29/2021 5/29/2021
  • Writing Impactful Research by Sabaragamuwa University of Sri Lanka in association with Emerald Publishing and Gulf Medical University - 5/6/2021 5/6/2021
  • Impact of National Education Policy 2020 on NAAC Accreditation Framework by Internal Quality Assurance Cell, Jagannath International Management School , Vasant Kunj. Certificate ID: UUTGOY-CE00017. - 6/12/2021 6/12/2021
  • Workshop on Citation Analysis, Impact Factor, Patent and Copyrights for Maximizing Research Impact by PHD Chamber of Commerce and Industry - 27/02/2015
  • Story telling: An Art in teaching and learning by Centre for Entrepreneurship Development and Incubation, Tamil Nadu Teachers Education University, Chennai and ACEnovation Pte. Ltd, Singapore. - 20/01/2021 24/01/2021


  • Motivational techniques for Maximizing Profits: A case study of CATA Appliances Ltd, and the case was published in AIMA Journal