Managing Conflicts at Workplace

Introduction

Managers, especially those at middle management level, often face situations, where they have to resolve conflicts among the workers, staff members or between supervisor and subordinates. These may be related to working conditions, incentives, targets, etc. Present MDP is aimed at improving competencies of managers in taking decisions which can be accepted by all the aggrieved parties

Programme Objectives

• To enhance decision making skills for resolving conflicts at workplace

Programme Contents

• Understanding Human Behaviour
• Consensus building among team
• Conflict resolution process
• Decision Making

Pedagogy

Lecture, activities, videos and discussions

For Whom

• Middle level Managers in manufacturing and service organizations

Duration:

One day

Faculty Incharge

Prof. S.C. Kapoor, Dr. Neelam Dhall